Terms and conditions
1. INTRODUCTION
Please read these Terms and Conditions carefully. By accessing and using our website, you agree to comply with these terms. For any questions, please contact us at: [email protected]. The website https://marketaroma.com/ is the exclusive property of Storm Media Technology SRL.
Contact details:
Email: [email protected]
Phone: +4031 005 0360
Address: Eufrosina Popescu Street, No. 46, District 3, Bucharest.
RO35639369, J40/2043/2016
Customer service hours: 09:00-17:00, Monday-Friday.
2. DEFINITIONS
Our website refers to the website https://marketaroma.com/, owned and operated by STORM MEDIA TECHNOLOGY SRL, which provides information about our products and offers an online shopping platform. User or Client refers to any person who accesses, visits, or uses our website, including those who make purchases or orders. Products refer to all goods, items, and products available for purchase on the site, including but not limited to professional perfume diffusers, perfume refills, and stick air fresheners. Account represents an account created by a user on our website, which can be used to place orders, track purchase history, and manage personal information. Personal Data means any information regarding a User or Client, which allows their identification, including, but not limited to, name, email address, delivery address, and other information provided during the registration or ordering process. Privacy Policy refers to the separate document describing how we collect, store, and process the Personal Data of Users and Clients and can be found at Privacy Policy. Order represents a request placed by a Client to purchase one or more Products from our website, in accordance with these Terms and Conditions. Price means the price displayed for a Product on our website, including applicable taxes, if any.
3. INTELLECTUAL PROPERTY RIGHTS AND COPYRIGHT
The content and design of https://marketaroma.com/, including but not limited to logos, stylised representations, trademarks, static images, dynamic images, text, and/or multimedia content presented on the site, belong to the company and/or its collaborators and are protected by intellectual property laws, all rights to which are reserved directly or indirectly (through licenses for use and/or publication). The Client/Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any content in any context other than the original one intended by https://marketaroma.com/, include any content outside the Site, remove marks indicating the copyright of https://marketaroma.com/ on the content, and participate in the transfer, sale, distribution of materials made by reproducing, modifying, or displaying the Content, except with the express written consent of https://marketaroma.com/. If the Seller grants the Client/User the right to use, in the manner described in a separate usage agreement, certain content to which the Client/User has or gains access as a result of this agreement, this right extends only to that or those contents defined in the agreement, only for the period of existence of that or those contents on the site or the period defined in the agreement, under the conditions defined. If they exist and do not constitute a contractual commitment on the part of the Seller to the respective Client/User or any other third party accessing this transferred content, by any means and which could be or is prejudiced in any way by this content, during or after the expiration of the usage agreement. For any copyright-related notices, please contact us at: [email protected].
4. DATA PROTECTION
In accordance with Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, we inform you that our company records personal data only for the purposes/modes provided by law, in accordance with notification no. 10834 A.N.S.P.D.C.P. dated 25/02/2009. By placing orders, you expressly and unequivocally agree that your contact details may be processed by Storm Media Technology SRL. Storm Media Technology SRL guarantees compliance with the rights conferred by Law no. 677/2001. If the user considers himself prejudiced due to the collection, storage, or processing of his personal data by https://marketaroma.com/ or is dissatisfied with the way https://scenthome.company.site/ handled a request regarding this data, he can address the court, according to the legal provisions in force.
5. ORDER
The Buyer can place orders by adding the product(s) to the shopping cart, then following the steps to select the payment method and enter the contact and delivery details. Adding a product to the shopping cart without completing the order does not result in registering an order and implicitly not automatically reserving the product. After completion, the order details can be checked both in the attachment of the confirmation message and in the Order History section of the user account on our website. By completing the order, the buyer agrees that all data provided, necessary for the purchase process, are correct, complete, and true. To ensure the best conditions for delivery, when filling in the recipient's data, make sure they are complete and correct. We do not take responsibility for delayed deliveries caused by incomplete data.
ORDER PROCESSING
After registering the order, you will receive an automatic confirmation email. Orders received by 10:00 are usually processed on the same day or the next working day. Although 90% of the products are always in stock, exceptionally, the delivery time may be extended.
6. DELIVERY
Storm Media Technology SRL dispatches your orders through Sameday. Product delivery is carried out throughout Romania within 1 - 3 business days, depending on the destination. This timeframe is calculated from the moment the payment method is confirmed, and in the case of bank transfer payments – from the moment the transferred amount is received in our account. During promotional campaigns, delivery times may be extended. Please note that due to the high volume of orders, delivery may exceed the standard timeframe.
Transport cost:
-Free - for orders exceeding the value of 200 lei;
-20 lei - for orders under 200 lei; -15 lei - for sample orders;
-15 lei at Easybox.
The goods will be delivered directly to the address specified in the order. Together with the ordered products, you will also receive the corresponding invoice. If your order does not arrive by the scheduled date, please contact us by phone at 0747.209.219 or by email: [email protected].
7. PRODUCT WARRANTY
Products purchased from www.marketaroma.com come with a warranty in accordance with applicable Romanian legislation (Law 449/2003 and Government Emergency Ordinance 34/2014):
• 24 months for individuals (natural persons)
• 12 months for legal entities (companies)
During the warranty period, the product is eligible for free repair or replacement of defective parts caused by manufacturing faults.
To benefit from the warranty, the customer must:
• Use the product according to the instructions;
• Avoid shocks, moisture, liquids, or heat sources;
• Not attempt repairs or modifications by unauthorized persons.
The warranty for the diffusers applies exclusively when using the fragrances supplied by STORM MEDIA TECHNOLOGY SRL.
Any defect must be reported to:
Please include a description of the issue and clear images of the product. The warranty does not cover: • Consumable parts • Incorrect connections or overloading • Damage caused by external factors (impacts, water, force majeure)
Post-warranty service and spare parts are available for a fee.
8. RIGHT OF RETURN
According to Government Ordinance 34/2014 - regarding consumer protection in the conclusion and execution of distance contracts, the consumer has the right to unilaterally terminate the distance contract within 14 calendar days, without penalties and without invoking any reason. The only costs that will be borne by the consumer are the direct expenses for returning the products. For returns, please contact us by phone at 0747.209.219 or by email at [email protected]. For orders paid with a card, the amount will be refunded to the same card used for the transaction, within a maximum of 14 days from the acceptance of the return.
The return of a purchased set can only be made by returning all the products that make up the set in full. Partial returns of products included in the set will not be accepted.
The products that are not eligible for return are:
-Disassembled products;
-Products whose original packaging is damaged;
-Products that have been used;
Repeated, successive, and unjustified returns of Products by the same Customer, as well as the repeated refusal to collect, receive, or honor orders placed on the Website and delivered by Market Aroma, constitute abusive behavior which may lead to order cancellation, restriction of access to the Account, or deletion of the Account, Market Aroma also reserving the right to take any necessary measures to protect its logistics operations, as well as to report any breach and/or attempted fraud of this document to the competent authorities, in accordance with applicable law.
9. PRICES AND FEES
The products sold through our website https://marketaroma.com/ are accompanied by a tax invoice upon delivery. The availability of products presented on our website is updated in real-time, however, software errors or changes regarding product availability from the supplier may occur, so we reserve the right not to honor problematic orders. We will always try to resolve these situations amicably and beneficially for our customers. The prices displayed include the applicable VAT. Some products may have incorrect prices, erroneously displayed by our computer application. In these conditions, it is always considered that the final price, the price accepted by the customer in the discussions with the sales consultants, prevails. Availability is displayed in real-time. Availability can change at any time during order processing.
PAYMENT METHODS
Cash on delivery – pay the courier, who will issue a receipt. Bank transfer – after receiving the order, you will receive the account number to make the advance payment. Upon delivery of the product, you will also receive a tax invoice. Online payment with a card - you can make online payment with your personal or company card, in complete safety. The cards accepted for payment are those issued under the VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have CVV2/CVC2 code) logos. No additional commission is charged for transactions.
10. FORCE MAJEURE
https://marketaroma.com/, its affiliates and/or suppliers of products or services to https://marketaroma.com/ cannot be held responsible for any delays or errors resulting directly or indirectly from causes beyond the control of https://marketaroma.com/. This exemption includes, but is not limited to: technical equipment malfunctions at https://marketaroma.com/, lack of internet connection, lack of telephone connections, computer viruses, unauthorised access to https://marketaroma.com/ systems, operating errors, as well as force majeure cases stipulated by the applicable legislation.
11. COMPLAINTS AND CLAIMS
For any complaints or claims, you can contact us by phone at 0747.209.219 or by email at [email protected]. Any conflicts arising between Storm Media Technology SRL and customers will be attempted to be resolved amicably through understanding between the two parties. Storm Media Technology SRL undertakes to refund the amounts received for returned products to the customer (individual), within a maximum of 14 calendar days from the date of denunciation of the contract. If amicable conciliation is not possible, the provisions of Romanian law in this area will apply, and conflict resolution will be within the competence of Romanian courts.